par99 Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy describes how par99 collects, uses, stores and protects the personal information of users who register for and use the par99 platform — including the website at par99.app and the par99 mobile application for Android and iOS.

By creating an account on par99 you acknowledge that you have read this policy and that you consent to the data practices described here. This policy should be read alongside the par99 Terms and Conditions, which govern your overall use of the platform.

par99 is committed to handling personal data responsibly. We recognise that users in Pakistan trust us with sensitive information — including identity details and financial data — and we take that responsibility seriously. The principles guiding our approach are: collect only what is needed, use data for stated purposes only, protect it properly, and be transparent about it.

2. Data We Collect

par99 collects personal data through several channels: directly from you when you register or use the platform, automatically through your use of the app or website, and from third parties where necessary for verification or payment processing.

par99 does not collect sensitive categories of personal data such as biometric data, health information or religious beliefs. Identity verification uses government-issued documents (CNIC) solely for the purpose of confirming that you are who you say you are and that you meet the 18+ age requirement.

3. How We Use Your Data

par99 uses personal data for specific, legitimate purposes only. We do not use your data for purposes beyond those listed here without first informing you and, where required, obtaining your consent.

• Account operation: Creating and managing your par99 account, verifying your identity, processing login requests and maintaining your balance in PKR.
• Transaction processing: Handling deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and debit cards; maintaining accurate financial records for your account.
• Platform delivery: Providing access to sports betting markets (cricket, PSL, T20 internationals, football, esports), slot games, live casino and fish shooting games.
• Verification and compliance: Verifying age and identity as required, conducting anti-fraud checks and maintaining records for compliance purposes.
• Customer support: Responding to your queries, resolving account issues, investigating complaints and improving service quality.
• Security: Detecting and preventing unauthorised access, fraud, money laundering and other prohibited activity on the platform.
• Platform improvement: Analysing anonymised and aggregated usage data to improve the app, website and product features.
• Marketing communications: Sending you promotions, bonus offers and cricket season specials by push notification, SMS or email — subject to your communication preferences and the ability to opt out at any time.

4. Payment Data

Financial transactions on par99 are processed in PKR through trusted payment partners including JazzCash, Easypaisa, Raast and standard banking channels. When you make a deposit or request a withdrawal, par99 receives a transaction reference and confirmation from the payment provider — it does not store your full mobile wallet PIN, card CVV or complete bank account credentials on its own servers.

Transaction records — including the amount, date, payment method type and status — are retained in your account history. These records are necessary for account management, dispute resolution and compliance with financial record-keeping obligations.

• Payment data is transmitted using encrypted connections between your device and the payment processor.
• par99 staff can see transaction references and statuses for support purposes but do not have access to your full wallet or card credentials.
• Chargeback or reversal requests are investigated using transaction records held by par99 and the relevant payment provider.
• If you believe an unauthorised transaction has occurred on your par99 account, contact support immediately so the account can be secured.

5. Data Sharing

par99 does not sell personal data to third parties. Data is shared only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the payment information required to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC (Know Your Customer) services may receive identity documents such as a CNIC copy to confirm your eligibility to use the platform.
• Technology and infrastructure providers: Cloud hosting, analytics and security vendors may process data on par99's behalf under strict data processing agreements that prohibit them from using the data for their own purposes.
• Game providers: Your username, session data and bet history for specific game titles may be shared with the game provider to enable gameplay and settle outcomes.
• Legal and compliance requirements: par99 may disclose personal data where required to do so by applicable law, court order or other valid legal process.
• Business transfers: In the event of a merger, acquisition or sale of assets, personal data may be transferred to the successor entity, and users will be notified of any change in data controller.

All third-party data processors engaged by par99 are required to handle personal data securely, use it only for the purpose for which it was shared, and comply with applicable data protection standards.

6. Cookies and Tracking Technologies

par99 uses cookies and similar technologies on its website and app to deliver a functional and personalised experience. Cookies are small data files stored on your device that help the platform remember your session, preferences and activity.

• Essential cookies: Required for the platform to function — keeping you logged in, maintaining your session and processing navigation between pages. These cannot be disabled without breaking platform functionality.
• Analytics cookies: Used to understand how users interact with par99 — which games are most popular, which pages see the most traffic and where users encounter difficulties. This data is aggregated and anonymised.
• Preference cookies: Remember your settings such as language preference, display options and notification choices.
• Marketing cookies: Used to deliver relevant promotional content within the par99 platform. par99 does not use third-party advertising networks that track you across other websites.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use certain platform features, including staying logged in. Analytics and marketing cookies can be disabled without affecting core functionality.

7. Data Retention

par99 retains personal data for as long as it is needed to fulfil the purposes described in this policy, and for such further periods as may be required by applicable legal or compliance obligations.

• Active accounts: Account data, transaction history and identity records are retained for the duration of your account's active status.
• Closed accounts: Following account closure, par99 retains core identity and transaction records for a minimum of five years for compliance and dispute resolution purposes. After this period, data is securely deleted or anonymised.
• Support communications: Messages sent to par99 support are retained for up to two years to support quality assurance and dispute history.
• Marketing data: If you opt out of marketing, your preference is recorded and retained so that marketing is not sent to you in the future even if other data remains on file.

8. Security Measures

par99 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

• TLS encryption on all data connections between your device and our servers, ensuring data in transit is protected.
• Secure, access-controlled server infrastructure with restricted access for par99 personnel based on their role and need.
• Regular security assessments and monitoring of platform infrastructure for anomalies or intrusion attempts.
• Two-factor authentication options for account login, which we encourage all users to enable from their account settings.
• Internal data access policies that limit which staff members can view personal information, and for what purpose.
• Staff training on data handling best practices and incident response procedures.

While par99 takes these measures seriously, no system is completely immune to security risks. You also have a role to play — keep your login credentials private, use a strong unique password, and contact support immediately if you suspect your account has been compromised.

9. Your Rights Over Your Data

As a par99 user, you have rights in relation to the personal data we hold about you. To exercise any of these rights, contact the par99 support team with your account details and a description of your request.

• Right of access: You can request a summary of the personal data par99 holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to correction: If any of your personal data held by par99 is inaccurate or out of date, you can request that it be corrected. Some data — such as your registered CNIC — cannot be changed without re-verification.
• Right to deletion: You can request deletion of your personal data. par99 will action this where there is no legal or compliance reason to retain it. Data required for transaction records, fraud prevention or active investigations may be retained as outlined in section 7.
• Right to withdraw consent: Where par99 relies on your consent to process certain data — such as marketing communications — you can withdraw that consent at any time through account settings or by contacting support.
• Right to restrict processing: In certain circumstances you can ask par99 to stop actively processing your personal data while a dispute or review is in progress.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format where technically feasible.

par99 aims to respond to all data rights requests within 30 days. Complex requests may take longer, in which case we will keep you informed of the timeline.

10. Minors and Age Verification

par99 is strictly an adults-only platform. Registration is permitted only for individuals aged 18 years and above. par99 does not knowingly collect or process personal data from anyone under the age of 18.

During the registration process, users are required to confirm their date of birth. par99 may request a copy of a valid CNIC or other government-issued identity document to verify age before processing a withdrawal or at any point where there is reasonable doubt about a user's age.

If par99 discovers that personal data has been collected from a minor, the account will be closed immediately and the data will be deleted, subject to any legal obligations. If you are a parent or guardian and believe a minor has registered on par99, contact support immediately so we can take action.

11. Changes to This Policy

par99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When material changes are made, we will notify registered users through the contact details associated with their account — typically by email or in-app notification — before the updated policy takes effect.

The "last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically. Continued use of par99 following an update indicates your acceptance of the revised policy. If you do not agree with an update, you should stop using the platform and request account closure.

12. Contact Us About Privacy

If you have a question about this Privacy Policy, want to exercise one of your data rights, or have a concern about how par99 handles your personal information, you can reach our support team through the following channels:

When contacting us about a data rights request, please include your registered username and a brief description of the request so we can locate your account and respond efficiently. We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within 30 days.